JR
JP R
1 reviews | Active since Feb 2019
13 Feb 2019, 21:42
Bad customer service
*********** management, sales person with a bad attitude. Stock was WRONGFULLY supp****, yet when it was returned, I was told there would be a 5% handling fee, even though the fault was with the sales team. When I got my refund seven days later, the fees deducted exceeded the 5%. When I phoned the manager at the branch he told me he's not able to help with any sales queries and I must sort it out on my own. Really the worst service I have ever received.
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Replies (2)
Centurion Systems's replyOfficial
14 Feb 2019, 09:37 Dear JP On behalf of Centurion Systems, I want to extend my sincerest apologies for the negative experience you had. We value our customers and understand how important it is to offer exceptional service. Please send an email with your contact number, as well as which branch you dealt with, to *** so that we can investigate the matter and ensure that you receive the world-class service on which we pride ourselves. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need. Kind regards, Charl Mijnhardt
Best regards,
Centurion Systems's reply14 Feb 2019, 09:37
Official
Dear JP On behalf of Centurion Systems, I want to extend my sincerest apologies for the negative experience you had. We value our customers and understand how important it is to offer exceptional service. Please send an email with your contact number, as well as which branch you dealt with, to *** so that we can investigate the matter and ensure that you receive the world-class service on which we pride ourselves. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need. Kind regards, Charl Mijnhardt
Best regards,
Centurion Systems's replyOfficial
14 Feb 2019, 15:27 Hi JP I just wanted to give you a quick update regarding the above matter. We are currently in the process of investigating why you were credited the incorrect amount. While this was certainly not done intentionally, we fully understand your frustration and wish to assure you that we’ll do everything in our power to ensure that it doesn’t happen again. As a token of good faith, we will be crediting your account with the full amount. Again, please accept my humblest apologies, Charl
Best regards,
Centurion Systems's reply14 Feb 2019, 15:27
Official
Hi JP I just wanted to give you a quick update regarding the above matter. We are currently in the process of investigating why you were credited the incorrect amount. While this was certainly not done intentionally, we fully understand your frustration and wish to assure you that we’ll do everything in our power to ensure that it doesn’t happen again. As a token of good faith, we will be crediting your account with the full amount. Again, please accept my humblest apologies, Charl
Best regards,