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sharon M

1 reviews | Active since Aug 2020

16 Sept 2020, 13:46

8 HOUR DAY - and NO service

Don't bother purchasing a rather amazing gate motor or any other product from these people !!!!! There is no after sales service and urgent gate repairs "take 3 days minimum" that's just to get a quote they seem to have forgotten they don't run a bakery they have peoples security in there hands .. even then cupcakes don't take that long. Christine in technical does not care that she has a job her response is we only work 8 hours day and that's after she WILL NOT get a quote for a repair in 2 days.completed. Directors and managers are working from home so you can't get hold of them and try call after level 1. Yes that was what the receptionist said. Shame obviously you sold out on service when your international company took over !!!!! Centurion YOU DO realize that a persons security is compromised while you are off having a tea break in your 8 hour day Christine!! Disgusted.

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Replies (2)
Centurion Systems
Centurion Systems's reply16 Sept 2020, 13:51
Official
Dear Sharon

Thanks you for getting in touch. On behalf of Centurion Systems, I would like to offer my sincerest apologies for the poor service you have received. After-sales support is a massive part of what we do, and we will always strive to improve if we have not lived up to expectations. I am immediately escalating this matter to both the sales and technical managers, and you can expect a response soon.
Centurion Systems
Centurion Systems's reply17 Sept 2020, 08:20
Official
Hi Sharon. I understand that our service manager has been in touch and that an arrangement has been made. Should you require any further assistance, please don't hesitate to let me know.

Kind regards,
Charl