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Ismaeel S

1 reviews | Active since Dec 2013

06 May 2024, 12:57

SAVE YOURSELF THE HASSLE AND GO ELSEWHERE

Our experience with Centracom has been incredibly disappointing. From the outset, we experienced persistent issues with our phone line, including frequent call drops and clients unable to reach us. Despite multiple service requests, the problems were never resolved. We ended up paying for months without receiving the service we were promised.

After much back and forth, Centracom finally agreed to cancel our contract, on the condition that we settle one additional month's payment. We adhered to this agreement, yet we continue to receive bills from them, despite providing all the necessary documentation to prove the termination of our contract.

I strongly advise against using Centracom for your small business, based on our frustrating and unresolved experience.

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Replies (1)
Centracom
Centracom's reply08 May 2024, 10:55
Official
Dear Ismaeel, We apologise for the disappointing experience you've encountered. We understand the frustration caused by the persistent issues with your phone line, however, It's important to note that VoIP services rely on stable internet connectivity to function optimally. We cannot directly confirm the stability of your internet connection, as this service is not provided or managed by Centracom. We assure you that our Voice network is maintained to high standards, and the call quality issues you experienced are not reflective of the overall performance of our network. Regarding the billing concerns you raised, we acknowledge that an error occurred in billing subsequent to the cancellation of your contract. We have taken immediate corrective action, and a credit of R287.50 was issued to your account on April 4th, 2024. If you encounter any further issues regarding this credit or your billing, please don't hesitate to contact our accounts team at ***, and we will be more than happy to assist you. Once again, we apologise for any inconvenience caused and appreciate your feedback, which helps us continually improve our services.