Non Existant Service!
After waiting for months to get our fibre service up and running, we have had endless issues! We are still experiencing issues, when ever we try and call the account manager who has been dealing with us, he avoids our calls and does not respond to E-mails. Someone had better contact me very quickly!
Hi Kyle
I'm sorry to hear you have had a bad experience with us. Allow me to look in to this and give you some feedback.
Please provide me with your company name so that I can expedite this?
Regards
Grant Bullimore
Centracom
Best regards,
Hi Kyle
I'm sorry to hear you have had a bad experience with us. Allow me to look in to this and give you some feedback.
Please provide me with your company name so that I can expedite this?
Regards
Grant Bullimore
Centracom
Best regards,
Hi Kyle (180 Degree Foods (Pty) Ltd)
Ok I've done some investigation and it appears a few things have/are happening:
- The were issues on your site with power outages and as well as somebody breaking one of the fibre ports at your office park's fibre termination point at the guard house. This has been resolved last week Friday.
- You logged a ticket with us this week on slow speeds, to which we have been investigating your WiFi router, as well as investigating the core router with the last mile provider this week.
- We have had the last mile guys on site today to run some tests. We've spoken to Previn (your director) and we've been in your office this afternoon and have seen that you guys are maxing the capacity of your line. We've made some suggestions to you guys like managing traffic on your side a bit differently or upgrading your line to a faster capacity (like a 20Mb).
- Sean Clark, your account manager has been chasing everything up for you and has subsequently created a dedicated Whatsapp group for you and your team to interact with our various teams directly.
Thanks for you patience and raising your concern.
Please feel free to give myself or our Managing Director Michael Aitken a shout if you have any further complaints.
Regards
Grant Bullimore
***
***
Centracom
Best regards,
Hi Kyle (180 Degree Foods (Pty) Ltd)
Ok I've done some investigation and it appears a few things have/are happening:
- The were issues on your site with power outages and as well as somebody breaking one of the fibre ports at your office park's fibre termination point at the guard house. This has been resolved last week Friday.
- You logged a ticket with us this week on slow speeds, to which we have been investigating your WiFi router, as well as investigating the core router with the last mile provider this week.
- We have had the last mile guys on site today to run some tests. We've spoken to Previn (your director) and we've been in your office this afternoon and have seen that you guys are maxing the capacity of your line. We've made some suggestions to you guys like managing traffic on your side a bit differently or upgrading your line to a faster capacity (like a 20Mb).
- Sean Clark, your account manager has been chasing everything up for you and has subsequently created a dedicated Whatsapp group for you and your team to interact with our various teams directly.
Thanks for you patience and raising your concern.
Please feel free to give myself or our Managing Director Michael Aitken a shout if you have any further complaints.
Regards
Grant Bullimore
***
***
Centracom
Best regards,