Worst Rental Property Agent In Cape Town, Celsa Properties

Celsa Properties deserves NO stars! I would strongly advise anyone considering renting through this agency to carefully assess their expectations around maintenance response and communication.

In my experience as a tenant in Cape Town, I reported multiple maintenance issues within the required 7-day period after moving in (January 2026), including a damaged gate, safety concerns in the bathroom, and other snag list items.

Over the past four months, despite repeated follow-ups and written communication, many of these issues have remained unresolved or significantly delayed. While updates have occasionally been provided, there have been long periods with no response or confirmed timelines, even where safety and security concerns were raised.

A contractor was eventually sent out, but further delays followed due to incorrect materials being supp**** and additional issues identified, resulting in ongoing uncer*****y with no clear resolution date.

I have made every effort to resolve matters directly and amicably, including offering practical solutions and allowing reasonable time for repairs. Unfortunately, consistent communication and timely action have not been forthcoming.

In addition, I experienced challenges with account clarity, including utility charges being introduced after the initial months of tenancy, with limited supporting detail provided despite requests for breakdowns.

This has been a frustrating experience, particularly where basic maintenance and safety concerns are involved.

I would recommend that prospective tenants ensure that all maintenance processes, response times, and billing structures are clearly understood upfront.

This review reflects my personal experience.