Deposit

I rented an apartment at Blackstone Estate for almost 4 years, and my experience at move-out was extremely disappointing.

After vacating, I had to repeatedly follow up about my deposit. It took around two weeks just to receive a portion of it, while a significant amount was retained. What’s concerning is that the deductions did not fully align with what was stated in the contract.

Initially, I received an invoice showing a deduction of about R860, which included carpet-related charges—even though the unit had no carpets. When I questioned this, the amount was suddenly changed to “maintenance fees” of nearly R5000. This kind of adjustment without proper explanation or agreement is unacceptable.

I sent multiple emails disputing these charges, but to this day, I have received no response. On top of that, the manager I spoke to was extremely rude and dismissive, even saying he was “gatvol” of people calling about their deposits. This level of disrespect toward tenants is completely unprofessional.

Overall, this felt like a rip-off, especially regarding how the deposit was handled and the treatment I received when leaving the apartment. I would not recommend renting here based on my experience.