ZERO SERVICE FROM CELLUCITY (VODACOM)

On 6 June I upgraded my cellphone contract online on Cellucity's (Vodacom) online catalogue. On 7 June I received an email from them confirming the details I entered online. On 9 June I received another email from a different staff member at Cellucity confirming the type of subscription I wanted and the colour of phone I would like. I rep**** to these mails immediately with the info required. On 12 June and again on 17 June I emailed them to follow up on my phone and when delivery could be expected. Zero response! On Saturday 20 June I went to Cellucity Baywest, the store I chose to collect from, to inquire in person. They had no knowledge of my upgrade. They checked on their system and it showed that my upgrade request was never processed! They could also not give me a number to call for assistance. They did however to do my upgrade while I waiting in store, but that would have involved all the costs that I wouldn't have had to pay doing it online. I have also tried contacting Cellucity via their Facebook page with zero response on that either. Two and a half weeks of trying to suck a service out of them and nothing, really pathetic and disappointing!