Worst Cell phone Upgrade Service of my life at Vodacom Cellucity Paddocks

The very worst service received in my life was from Vodacom Cellucity Paddocks Mall.The lady I dealt with was named Courtnay Firstly I tried to do a deal to upgrade my phone to an I phone 16.They suggested I use my old phone as a trade in. The phone weas unavailable and they made me wait a week.When I sent someone on my behalf to collect it(as i had just had a foot operation) , they told me the cell phone I wanted to trade in was not in the same condition as the one I wanted to trade in last week(it was the same). They then gave me my old phone back , so I had wasted all my time in arranging a contract with a new phone. I then tried to call out the next few days and could not make calls. Turns out they had removed my sim card without permission, and lost it ! They then offered a sim card swap.We had to drive almost 200kms return trip to get the replaced sim card. I was concerned about the risks involved with this alone. I then asked them to cancel my contract.They emailed me somebody else's contract information. I will be switching cell phone providers after this. If you cannot give standard service rather close down your shop.It's a disgrace.