Vodashop/Cellucity Blue Route Mall - Terrible People

Vodashop/ Cellucity Blou Route Mall

Worst experience. Perhaps they only give 100% to certain people. No customer service. Took a contract on a Wednesday, was called a hour later and told sim card wont be activated, very nonchalant, as if its a pen I forgot, then it took two days, going to Tygervalley Cellucity and 5 calls from my side to get it activated at 16:25 the Friday. Me having to drive to another shop, even if closer, is an inconvenience , takes time and costs money.

They didn't once call me, always busy with a customer. Only called back twice after requesting it. Ebrahim the manager, is useless. The consultant was useless. The consultant, Melissa tried telling me the sim was already active since morning, it wasnt, i've restarted and powered off the device several times already, yet miraculously after speaking to her after 16:00 the sim was active aroung 16:25. Yet the Manager, Ebrahim, I spoke with before 12 the same day, clearly stated its not active and will need to find out why. Never called back and was always busy when I called back. Was assured the debit order goes off 2 days after the sim activation, yet, sim got activated at 16:25 Friday, and then debited the next morning.

As soon you walk out the door, they no longer concerned with anything. Terrible non existent customer service.

The Manager at Tygervalley Cellucity in 5 minutes was more helpful and friendly then the entire of Blue Route Vodashop /Cellucity with the exception of the Consultant who first assisted me, who was actually friendly and helpful.

Definitely the worse customer service and being, can't even call it customer service. Since they havent called me once during the entire time, if it wasnt requested after they didnt take my calls.