Unresolved Billing Issue – Immediate Action Required

I took out a mobile contract with your company on the last day of a promotional offer. At the time of signing, the sales consultant informed me that the 256GB option was not available on the system but assured me she would update it as soon as it was. I took the phone and left.

A few months later, I realized I was being overcharged by approximately R70 per month. Since then, I have been dealing with the store manager for over a year, and all I’ve received are excuses. He has asked for my banking details multiple times but keeps blaming delays on his end. Meanwhile, I continue to pay my bill every month—without hesitation—while your company fails to provide the basic service I expect.

This has dragged on long enough. The total amount owed to me is R1,872. Do I need to cancel my debit order just to get the attention of someone who can actually resolve this? I expect a call immediately to sort this out.