UNACCEPTABLE SERVICE AND RESPONSE

Item: Cellucity
Rating: 1
Author: AHMAD N

When i was instore, a lady by the name of Naala who in february and april was a staff member of clearwater mall cellucity is the one who assisted me in taking out a contract, initially i had come instore to take out the iphone 5 cpo model when she actually advised me to take out the huawei p8 lite on the basis that it was a new phone that comes with 1 free screen repair/change warranty within the first year at the ifix store. In april when i was offered insurance or screen warranty by Vodacom, i declined saying that i was told that i was entitled to a free screen repair or replacement by cellucity after which the lady than informed that there was no cover for my screen which got me concerned. It was at that time that i emailed this lady Naala regarding the free screen insurance or cover after which she phoned me to confirm that i definitely had free screen warranty for the first year. On sunday the 14th i was told at the ifix store that i had no screen warranty and cover and yesterday a guy by the name of Anton phoned to confirm this and this in no way is my problem. Regardless of the fact that Naala made the error, she at the time was a staff member of cellucity and if she was going to be held liable for the misinformation she gave, it has nothing to do with me as i did not take the contract out with her but rather i took it out with clearwater cellucity and whatever work she did was for the company/store and as such i expect the company/store to now honour the arrangement. I as the client cannot be made to be the loser at the end of all this and will niether accept it, i have made myslef clear with anton at cellucity clearwater mall that i will put a stop order on the debits for this particular contract. It is not acceptable that the store now raises their hands saying that the person no longer works there and that they cant do anything in this regard. I'm hoping to see some resolve come out of this promptly.

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