TOOK A NEW CELL PHONE CONTRACT OUT!!

Good Day,<br> <br> My name is Zainab. I took out a new contract from Cellurcity in Claremont on the 11/03/16 which was a Friday originally when I went in on that day I asked for my number to be ported as I was with Telkom the consultant said no that will be fine, I was happy. He put everything through as I couldn't wait I had to go to work I said I'll pop by on the Sunday. Sunday comes so I go into store he says everything's sorted paid for new sim, he explained that I need to run phone down and recharge and switch the device off then ON and my number will be active I do that its the Monday..switch phone on I think this is strange check complete NEW number call them managers off holiday..spoke to manager Tuesday she tells me that I was aware when the consultant said that I signed up for a NEW number. I said NO I was NOT aware I said I wanted number ported I said check your system shes checks she said theres nothing that they can do. I went to the store on Wednesday.Manager not in store off again spoke to a team leader she assists me to cancel contract and gives me another sim supposedly with my number she's by the Friday. MY NUMBER IS STILL NOT ACTIVE NO RESPONSE BAD SERVICE.NO one called