Thanks cellucity cavendish square for ****ty service

<p> </p> <p>Hi there</p> <p>I am highly peeved off by the terrible service I have received from vodacom.</p> <p>I upgraded my handset 1 November 2016 and Damien assisted me. He wasn't well informed or provided me with clarity.</p> <p>The contract is a u choose flexi 200 and I pay 600 a month now. The contract included my Samsung s7 and then a Free TABLET. Damien insisted that I get the new sim card for the tablet and the other for the phone. I left having paid close to 300 for both Sims and my activation fee .</p> <p>After I asked him several times to please ensure that all costs have been covered and all that was left to pay was my 600 for my contract he said yes. I found that R96 was deducted from my account on the 21 of November and I have no idea why I am being charged more money and for something I wasn't informed about. In a fury I called vodacom and each time i called they sent me around to different departments, first to customer care then to upgrades then to cancellation then to sales then back to upgrades only to be told they can't assist me. I was later informed after my final attempt that a child promotional device was activated on my account. What nonsense!!!???</p> <p>I gave no consent to this and DAMIEN took no step to inform me about any additional charges </p> <p>I have emailed you regarding (emailed manager with no reply at start of November) some queries and as you can see below from my earlier email, still no RESPONSE. I am disappointed by the total disregard for myself as a paying vodacom customer. I demand that the money be paid back as I did not sign or agree to a child promotional device or receive any notification that vodacom would debit more money and without my knowledge!</p> <p>This is a disgrace!</p> <p>Please contact me immediately and rectify this error!</p> <p>Regards,</p> <p>Abigail</p>