Service Excellence

<p>I had a bad experience with my daughter's sim card that had been activated for roaming whilst she is out of the country. Shortly after this activation, her sim card was swapped and was **********ly used, drumming up a huge bill. To cut a very long story short, I was made aware of this and went in to Cellucity Cavendish Square and spoke to the manager, Olinka.</p> <p> </p> <p>She immediately made several calls and instantly got the sim card to be blocked. Not only did she attend to that, but she took it upon herself to courier a new sim card to my daughter at their cost. This turned out to be no easy task and it took over a week. During this entire time, Olinka made daily contact with me to alert me of the status on the card.</p> <p> </p> <p>Today, a week later, with so much of her own personal time invested, Olinka managed to get the sim card working and activated the roaming. She was unbelievably professional and I would like to compliment her and Cellucity for making the ordeal manageable.</p> <p> </p> <p>Kind regards</p> <p>Marilyn Bradley</p>