Service

I recently took out a new phone contract at Cell City/Vodacom. Within the first 7 days, I returned to the store because the phone was getting extremely hot during use. I requested to speak with a technician, but I was told the technician was not available. The staff assured me that the phone overheating was “normal” due to initial downloads.

However, the issue has continued, and today (after the 7-day window), I contacted the store again. Once again, I was told the technician is not available. I was informed that if I bring the phone in, they will "book it in" and the process will take 5 to 7 days.

This is not acceptable for several reasons:

I do not have a spare phone.

I rely on my phone for work and travel – I am constantly on the road.

I reported the issue within the first 7 days of purchase, and no real support was provided.

The phone is clearly faulty, yet I am being asked to go without a device for a week or more.

I am very disappointed with the level of service received from Cell City. I expect either:

A replacement phone to be issued while mine is being assessed or repaired,

Or an immediate exchange for a working device, given the early and ongoing issue.

I hope this matter will be resolved urgently.