Ripping my insurance off - no after sale service

<p>My home insurance paid Cellucity for a replacement phoned after a armed *******. We collected the Iphone 5 SE on the 24/10/2016.On the 25/11/2016 a month after receiving it the battery died and the device did not want to charged.</p> <p>The device was handed in on the 28/11/2016 at Canal Walk who forwarded it to Head office in the Waterfront. Since then I was given the run around. Only to be ask for the device to be taken off from the icloud on 09/12/2016 as the tehnicans cannot work on the phone. I gave the details on 12/12/2016, where the device was deleted.</p> <p>I was assured that it is a priority, however on Tuesday I followed up. Was told it was sent to the repairers. This morning I sent another email, still the same story.</p> <p>I must say to be an accredited provider for an insurance company, there is no service.</p> <p> </p> <p>Three weeks and we still dont know what is wrong with the phone and how long it will take to repair.</p> <p> </p> <p>I am totally disappointed.</p>