Porting problem

Hi i am first time user with vodacom my dad has recently opened two phone contracts with cellucity in Canal Walk with vodacom as a cell service provider. This all took place last week Sunday the 27th of August where both contracts where finalized, the store experience was amazing and i was treated well. In order for the new sims to work a port between the different service providers had to be done, i was told by the assistants that it should not take longer than a few hours i called in the next day again as the ports did not take effect and was told it usually takes 24-48 hours. i was more than wiling to wait, Wednesday arrived and my cell number still has not ported why? I then got a text from the sales assistant saying that some how the ports cancelled and that new number were needed.

i then explained to him that neither i or my father wanted new numbers, he then assured me he would fix it , i messaged him again to find out what progress he has made , i was the told by him that he is off for the week and would only be working the Saturday the 2nd of September. I agreed to wait until Saturday, then Saturday arrived and i messaged him to ask if he has made any progress he then told me "it's weekend cannot get a response from our porting dept" which meant i had to wait till Monday which is today and i am now furious with the service that i have received, i have patiently waited for a week and still nothing has happened. This is my first time receiving such terrible service as i have ported before and it happened within a few hours. i have waited a week and nothing has been done, i am currently sitting with a brand new, but completely useless phone i do not understand why a port should take 1 week.

i then called vodacom customer care and i spoke to many different operators who put me through to many different departments where i had to repeat my problem over and over again. i finally got to the porting department where the assistant checked one of the numbers which was "supposedly" ported only to find out there there is nothing on there system and i was told there is no way they can check the status of both ports. i am now beyond furious with this and i would suggest that no one port over to vodacom as we are not taken seriously as customers , i was told to go in to the store which is completely out of my way for a mistake i did not make and i have not received any answer from the guy at cellucity yet, i will have to speak to management as this is ridiculous and it cannot be left undone i have waited long enough and some action needs to be taken.