Poor service, lack of accountability

i visited cellucity at the Grove mall to do my upgrade and sim swap. The experience was great until i was told that the my sim will activated at 11pm, but it did not happen. i called the store at 9am to follow up on sim swap, the consultant told me he will investigate, nothing happened, no feedback, the i called Vodacom to ask for assistance that was at 9am, i was advised that the application was not submitted, i called the store to share was i told, once again i was told all was well, i then called the store, the consultant told me how busy he was with clients he will get back to me, and yet nothing happened.after i complaint at vodacom the store manager decided to check on my sim swap, only to find out 6 hours later that the application was not submitted, after telling them at 9. After wasting my time the store manager fails to acknowledge the error on their side....what a pathetic experience