Poor Service

I have app**** for a contract a few weeks ago and was told that I had an account that is with the Legal Department. I told the manager from the Waterfront store that I reported my ID DOCUMENT lost more than a year ago so whatever is on record is **********. Still today I am still waiting for an answer from this well-known service provider. I feel now that if it can't be resolved within the next 48 hours I am allowed to have a contract of my choice. My name on all Credit Bereaus is a mess and I have notified all of them.