Poor Delivery Service

It's been more than a month now and I have not yet received any feedback from Cellucity. Today I have forwarded my affidavit and copy of ID stating that I have lost my Original ID document and payslip. Nothing has been done about the ********** account under my name. Today I got offered a new service PayYou where a deposit is required. I app**** with the Waterfront branch and I feel that I am not liable to pay for the deposit. I am waiting for the feedback