PATHETIC SERVICE AND KNOWLEDGE ABOUT PRODUCTS AND HOW TO INSTALL SCREEN PROTECTORS

I bought an S10 for my wife and had a screen protector app**** in store on the 8th March 2020. (I have previously used cellucity to upgrade 4 previous cell phone contracts) I noticed that it was coming loose a month later and messaged Rynhardt, who was the salesman. At this time it was during the 1st lockdown and he advised returning to the store when they were open again. My wife then returned to Cellucity Canalwalk on the 23rd May and Lee attended to her to replace the screen protector, having complaining about refitting it in the first place. 15 minutes later, i returned to the store with the phone showing that Lee had placed the screen protector very skew. I have never ever had someone be so rude to me and giving me attitude about not being happy with the new one which he had app****. He also spoke negatively of his fellow staff member, Rynhardt. Lee clearly requires training in many aspects of his job. I then asked to speak to the manager and Gino then got involved. Gino, who has no clue about the customer protection act, proceeded to tell me that the warranty time had been lapsed. Me, being extremely knowledgeable on the customer protection act (my wife being an attorney), just thought i would accept his offer of having to redo the screen for the third time. i was in the store for half an hour, watching Lee, google the process of applying the screen protector correctly. (the cctv footage will confirm all of this) I then told someone else who works at cellucity about my ordeal, after which she advised Gino and i was promised a refund or another application of the screen protector. Obviously i would never trust them to re-apply it with any confidence so i opted for a refund. 1 month later and I've still not heard from Gino, nor received the refund I WOULD NEVER EVER RECOMMEND CELLUCITY CANALWALK. I WOULD NOT EVEN SPEND 10 RAND IN THIS STORE EVER AGAIN AND WOULD ADVISE ANYBODY WHO WANTS PEACE OF MIND WHEN PURCHASING ANYTHING TO AVOID THIS STORE.