Oh parcel, where art thou?

The online purchase process went well.

Trying to follow up, I struggled to find the login button to get into my account, I finally found it at the bottom of the site in the footer (poor user experience)

Attempting to track my purchase resulted in a circular journey, clicking track parcel opened the page that I'd clicked track parcel on.

E-mail to enquire as to the location of the parcel (the day following dispatch - one of the few pieces of information given on the order screen), was ignored.

Phone number provided on the website went to a store, I was given a separate number for online enquiries.

Online enquiries went straight to an answering machine.

According to the site, my order is 'completed'. I don't have the parcel. Is that completed?