NO CUSTOMER CARE

I purchased a SONY ERICSSON M2 AQUA for the reasons of it having an IP68 certificate which means it can withhold 30 minutes of being submerged into water of 1.5 depth. NOWHERE does it mention the water is to be FRESH and not chlorinated. However, I have NO idea where I could ever find fresh water, besides in a river, because even our tap water is chlorinated. A video made by Sony themselves advertise the phone to take videos in a swimming pool. I did the same and the phone stopped working. Took it into Cellucity, waited 10 days to be told that it is economically irreparable! The Manager responded by saying he is just the messenger between the technician and the customer. He did not give me the floor to speak and after I reminded him that I am the customer, he listened, then spoke such nonsense that I stepped in and he raised his voice and told me that he had listened to me and now it is his turn to speak so I must listen to him. It seemed like I was having a personal argument. To my knowledge, the customer is always right and he should have viewed the Sony adverti*****t and followed up for me. Instead he offered to send it to JHB for a second opinion!