N customer service from Castro Noel

I app**** for a new contract. I was told I would be contacted within 48 hours. I got an email from vodacom to say its been approved with conditions. I then follow up with Cellucity, and they say ive been declined. I queried then I was told I actually qualify for another deal and other options. I WAS NOT offered, I was simply told I was declined. Does this company not want to make money ? Why did Castro Noel not try sell me something different ? I am not applying for the fun of it. But there was no urgency to make a sale, to explain to me why it was rejected, what it means etc. Vodacom actually called me to find out if Cellucity has contacted me and apologized on their behalf. Honestly, no effort at all.