Misprint of pricing

I am writing to formally express my dissatisfaction with the recent experience I had while upgrading my contract with your company. I have been a loyal customer with two active contracts, but the handling of my upgrade has left me deeply disappointed.

I contacted your customer service to inquire about upgrading my phone to a laptop, and I was informed that this would be possible. The representative I spoke to kindly sent me a brochure detailing the available options. Among these options was a laptop that I was interested in, and the price listed in the brochure was clear and acceptable to me. I proceeded to confirm my choice and was advised to come in to sign the necessary documents and collect the laptop.

However, upon arriving at the store, I was presented with documents that reflected a price significantly higher than what was originally advertised in the brochure. When I questioned this discrepancy, I was informed that it was a "misprint." At no point prior to my arrival was I made aware that the brochure contained incorrect pricing, nor was I informed of this over the phone or via WhatsApp, despite having been provided with the brochure in the first place.

It is extremely frustrating that I was misled about the pricing, and that such a fundamental error was not addressed with me beforehand. If the brochure was indeed a misprint, I believe it should have been corrected or removed from circulation immediately. Instead, I was brought in under the false impression that the price listed was correct. This situation feels misleading, and I am left with a sense of distrust in the way your company operates.

I took time off from work to complete this upgrade, and the lack of transparency and poor communication is unacceptable. I have also escalated my concerns to the manager, Gino, who forwarded my complaint to your head office. Unfortunately, the response was simply that the price difference was due to a "misprint," which does not address the root of the issue or provide a satisfactory resolution.

I respectfully request the following:

A clear explanation of why this pricing error was not disclosed to me prior to my arrival.

A formal apology for the inconvenience and time lost.

An adjustment of the pricing to match what was originally advertised in the brochure, or an alternative solution to rectify the situation.

I trust you will give this matter the attention it deserves and resolve this issue promptly. I look forward to hearing from you soon to resolve this matter fairly.