Is customer satisfaction not important al.all!

I am not happy at all. I have been a loyal client for a few years now and this is the worste service ever. I have been going back and forth since May 11th to get possibly my upgrade or even if its just the PS4 pro with a sim deal. Firstly dealt with carlo which i mostly had tp do the running around for updates. Then a canal walked promised feed back and once again the custer calling and when emailing the manager of the branch not even an apology just forwarded my email to gareth to follow up by COB which i still have not received any response. I then went to N1 city the same i need to follow up and endless promises. I was informed my crefit limit was lifted to get the PS4 pro but there is an issue cause it cannot be loaded to my profile. I called Monday, roxy promised to get back to me by cob and low and behold its almost a week later and still no response.

This so so unfair to tear customers this was as i am sure ypu would feel the same, why must a customer run after answers or a response the whole time, this is really not on.

I would like a response from the regional manager regarding this as i am sure i am not the first customer to complain about the bad service.

K