*********** and dishonest staff and manager

Upgraded my note5 to a note8 in October... By December my screen cracked.I then went to Samsung to sort it out,they asked me if I registered for the smart care plan,I asked what smart care plan,they asked me if I wasn't offered the smart care plan ..I said no,I don't even know what's it..I then contacted the manager at cellucity pavillion and he first said it's human error from the side of one of his best staff..He acknowledged that his staff did not know about the smart care plan..I mentioned to him that it's a premium phone,You can't tell me that's human error and his staff Did not know about it..I told him that it's only R70 I would have taken it had I known about the smart care..He then kept me hanging with stories like,he's waiting for feedback from his Samsung consultant and he'd let me know by the end of the day,end of the week etc..It's now been a month, and he turns the entire story that it's not their fault that his staff member did not know about the smart care plan..Like how could you use that as an excuse when you sell a Top of the range phone.. They don't want to help..He then tells me if he sorts my problem out then what about all the other customers..Don't waste your time and money with cellucity.. You can't even find a number or email for cellucity complaints