How hard can it be

On 9 October 2017, visited one of your stores to upgrade my contract. According to your website, the price of this phone dropped and I was very keen on upgrading now that the prices are more reasonable. I completed all the paperwork and then the salesman noticed that on your systems, the price of this contract reflected the price of last month...that was the morning of 09 October 2017. I was told that they have to ask head office to fix this. It is now 16:39 and still not fixed. How hard can it be just to update a price on your system? No one provides me with feedback, I have to call the store to find out if there is any progress and all I get told is "we are still waiting for feedback from head office". Why can't you just call head office to find out if they are looking into this? I've been with Vodacom for a very long time now but this service I've received today is a complete disaster. I am a client service specialist and I will never allow anyone in my team to treat clients this way. You guys seem to do only the bare minimum and it is absolutely shameful.