First Purchase - Disappointed!

I made an online purchase of a device on this day, November 25, 2022, and paid for Priority shipping. A payment confirmation email was sent after the payment was received using their PayFast system. There was no delivery-related communication after 12 hours. Even though it says it takes 1-2 days on their website, it also states that orders placed before 14:00 are delivered the same day.

I decided to follow up by dialing ***. A lady told me that they only release packages after they receive payment and that they have no idea when they will receive it from PayFast. PayFast is clearly not fast enough because I am still sitting here without a phone. I would have appreciated a confirmation via email or SMS because Cellucity receiving funds from PayFast has nothing to do with me and PayFast is their partner, so I shouldn't be affected.

The worst part is that tomorrow is my birthday, and I had planned to capture memories, but I won't be able to because I don't have a phone. It was my first purchase from Cellucity, and I regret it; I should've gone to the mall and waited in those long lines; at the very least, I would've gotten a phone by now. Alternatively, order from a different store that understands what the term "Priority" means.