Exceptionally Poor Service

<p>Around the 28th(ballpark) of March, I app**** for a new cellphone contract at Cellucity Gateway. I was told that there was no stock available and I had to wait for the stock to become available. However this was subject to the approval of the contract. Later that day I received notification that thw contract had been approved and stock will be available on the 12th of April. I periodical checked in to see if stock was available. On the 8th of April, my brother who was listed as a contact person for credit vetting purposes was contacted to let me know that the phone had arrived. I was never contacted to be notified. I then decided to call Cellucity Gateway and spoke to a gentleman by the name of Dwayne. I had told him that my brother had received a call to let me know that the phone was ready. I told him that it is a new contract and that my credit had been preapproved. I went on to ask him if I need to bring through any documents for the process to be finalized and he said to me to only bring in two forms of ID's as well as my proof of residents. I then asked him is there anything else and he said no as I was already preapproved. So on Sunday the 9th of April, I made a special trip to Gateway to fetch my phone. A young lady who didn't introduce herself helped me so I'm not sure what he name is served me. I told her that I'm here to pick up my phone which she then went to fetch. When she came back I gave her the documents that was requested from me, proof of address and id and she said that she could not process or release the phone without the required documents. She then called Dwayne, who said sorry he made a mistake. What horrible service. I had to inconvenience myself to get to Gateway to fetch the phone not forgetting all the other smaller costed tied in there as well just because someone did not do their job correctly. Very disappointing service. </p>