Dubed into Contract/Phone number. Inaction by Manager or Staff

After a number of mishaps by Vodacom (and their staff), I approached Cellucity Canal Walk with regards to opening a new contract. I was told they could open my contract. To provide context, I had an existing pending Vodacom contract pending (which a Vodacom staff member did without my approval) and I was told by the consultant that I could proceed with the contract on a new number and they would then transfer me to my old number after 3-6 months or so. I accepted knowing I would be spending time in London in the interim.

Naturally, I listened and abided. I then signed a R1100 monthly contract. Bear in mind, all I wanted was for my original Vodacom number to be maintained. And this was assured to me. I have record via Vodacom of approaching other Vodacom Stores with the same query. When I contacted Cellucity after a few months, after returning from an international journey I was told by the Branch Manager Miguel Li Yuk Lo, whom I've never met before ...

"...I have contacted Vodacom and my Regional Manager they have both confirmed it is impossible to do a number swop with a pre-paid number when you in contract, the only number swop that can take place would be generated by vodacom themselves. I also contacted the sales person and he informed me he would never tell a customer about a number swop with a prepaid number. He is one of my most experienced consultants in my store."

That's it! No interest in my query. No further customer service or interest in my story/query or the prior visit I did to the store to query this exact issue. I did not request money back, all I wanted was for my original number to be active as I was told when signing the contract.

The manager later advised that I could cancel the contract, pay the cancellation fee and re-open a new contract.

The manager then later responded to an email I sent regarding any corrective procedure or a meeting with the said consultant only to say:

"My consultant has been in the company for 5 years and I know he would not say that to a client, He also advised me that he did not tell you it is possible. There is also no paperwork stating there is a possibility of a Number change to your contract"

My question is what happened to customer service? I am penalised or punished simply because a staff member did NOT record my desire and ONLY criteria to keep my phone number on the contract. And I am being strong armed into silence and subservience.

I have zero means of outlet or support in this and I am paying R1100 monthly for a phone number I did not want. As a matter of fact I've had to replace my number on business cards, emails, etc because of this issue.

There is absolutely no reason for me to have **** about this, as I DO NOT want my money back. All I wanted was my number, as I originally requested. I am not asking for the consultant or anyone to be punished. I just do not understand how my voice is being silenced by information presented to me by staff!