DO NOT DEAL WITH THIS STORE! UNPROFESSIONAL, PROBLEMS FOR MONTHS ON END!

This is a ********** store. Do yourself a favor and go anywhere else. The salesman Pascal **** to me when I purchased my new S10. He advised me to go with their in-house soft screen protector and if I didn't like it i could bring the phone back and exchange it for a tempered glass one. The in-house gel type protector has been terrible. Peels off. Gets bubbles. Took the phone back and they said they didnt have stock of the tempered glass. I tried another 2 times and they never seem to have stock. They never bother to call back either.

The deal with the phone was free screen insurance. But never received any kind of confirmation of the screen insurance. I called Vodacom and they said there was no insurance. I complained to the manager Lee, and she said she would sort it out. Next billing cycle I see I've been charged for 2 months full insurance! An extra R160 per month which was not mean to happen. So even the manager of the store doesn't know what she is doing.

Further, I could always buy airtime and data through my banking app or on any top up service. Now there are automated messages from Vodacom saying my number cannot be topped up and the only way to top up is by calling 135 and speaking to a consultant!

I called in and complained again about the top up problem. 2 weeks later, no response I called in again. Pascal had the audacity to suddenly say he happened to be on the other phone with Vodacom trying to sort out my problem. Its a further 17 days later now and I still have not heard from anyone at Cellucity or Vodacom.

This store are complete ***** and completely ***********. Spare yourself the aggravation and go get your contracts or purchases done anywhere else.

Update 10 July 12:35 Earlier this morning I was told by Lee, the store manager, that she would call me within 30 minutes. It's now a few hours later and of course as per normal I have not had a call. Instead of simply attending to these issues, she then starts messaging me on WhatsApp being extremely difficult, rude and agitating the situation. She copied and pasted this review to me, as if that is meant to mean something- *********? trying to embarrass me? I wrote the review, what is she possibly trying to achieve!? She then had not sorted out any of the problems yet, and instead of getting her job done took all that time to mess me around further. She then said she was referring my complaint to a regional manager. Have you ever! Absolutely pathetic. Cellucity, stop wasting people's time, do your job properly and professionally!

YOU HAVE BEEN WARNED!!! DO NOT DEAL WITH THIS STORE!!!