Dissapointing service

<p>on th 9th June at 15h00 I took out a contract for a Samsung Tablet at Cellucity Bedfordview. After starting up the device it keeps opening into safe mode. I also discovered that the down volume button was not working. I went back to the store at 09h30 on the 10th just to be told that the device needs to be send in for assessment and that this will take 5 working days as from Monday, whereupon they will either supply me with a new device or repair the one I took back. When signing the contract I was told that a 7day out the box return swop will happen. However this seems to be not true. Even though I returned the device within 12 hours the manager was particularly rude by saying to me I had the device overnight and therefore I must have done something to the device in order for it to not work as these devices don't have problems. I was never told when advised about the 7 day return swop that the device must be send away fo assessment and repairs. Staff training should be given to ensure a customer understands exactly what this means. To wait another 5 days and then to maybe end up with a device that has been opened and tampered with was not what I signed up for when signing the contract for a two year period. So very dissapointing!!!!</p> <p> </p> <p> </p>