Damaged Phone

<p>Kindly assist</p> <p> </p> <p>I am currently using Cellucity cellphone insurance. I had my phone damaged on the screen and i submitted it to Cellucity Gateway for repairs on the 12/05/2017, but when i received it back, the phone had more damages than before; network signal is giving me problems, earphones porter is not working, navigation button is not sensing my finger prints, I went back to report the issue to Cellucity, Joanan ********** , i was told to submit the application form on internet again, i did that, but when i am doing follow-up no one is willing to help me, and the issue is not resolved till date. Cellucity manager promised me to attend the issue, but i havent receive any attention till date, only the emails telling me, i should submit it to the nearest branch, of which i did that, but nothing has been done</p> <p> </p> <p>Kindly assist. </p>