cellu****ty

a month later and still getting billed for this **** and zero service from cellular****ty A few years ago i walked into a Cellucity store and signed a contract , the sales guy told me there is a special and i will get an xtra phone. I was not really bother about a xtra phone and never used the xtra phone . i noticed the last time i did a upgrade that there was a xtra line rental charge and then a full refund , when i queried it the sales guy said not to worry its being fully refunded. I recently noticed i have been charged the last few months for this Line rental i have never used and the full refund has stopped, this has been going on for a few months. Emailed this query to some cellurcity managers and sales reps , only *** rep**** to me . However , im now being stuffed around still, 1st i get told to call vodacom to cancel the contract , which i did *** i now get noreply emails form vodacom saying : Good day Regarding the cancelation,please advise how was cancelation requested,on call we will need the number you called and date,if email or fax,we will also need the fax/email report as proof,it can then be send to the nearest vodashop or contact our cancelation department at ***. Regards When i ask Byron whats going on with this line and when will i get refunded, i get told I didnt sign with his store , he cant help me. you are a bunch of crossed eyed ******* , take ownership of your ****e service and resolve the issue , ******** people into additional contracts and then refusing to ressolve your *** service is a great way to keep your customer base , RE tel://***