Cellucity's extremely bad customer service and careless treatment

I took my Apple Watch for screen replacement (as my screen was cracked) in November 2021 to Cellucity Melrose. Upon booking it in, the technician said that he would call me within a few days. An entire month passed and no word from him. I called in and he advise that he is unable to source the required part being a screen for my watch. He then asked if it would be okay for him to send the device off to Cape Town for repairs. He also told me that this process usually take 1 week and he would thereafter get in contact with me.

Weeks passed and I had not heard a word from him. I drove to the branch in February 2022 to find out what was happening and he told me that the watch returned untouched. I was shocked and surprised at this. I asked for the manager who promised to sort it out for me. Another month passed and I had no communication from them. I drove there again and this time, the manager told me that the technician is on leave and he will get in touch with me upon his return on the 25th of March 2022.

I waited once again...

I called them in the 2nd week of April 2022 and by this time I had enough of the up and downs. The technician advised that he is unable to fix my device and that I should come and collect it.

I was furious but went to the branch only to discover that there is much more wrong with the device. In addition to the cracked screen, the back cover was no faulty, the side button no longer works. The watch is pretty much useless. The technician has an extremely careless attitude. He simply gave the watch and walked off. The manager promised to replaced the watch but then changed his mind and said that he will try and have it fixed. Now I wait yet again...its been 7 months and counting.