1 reviews | Active since Jul 2016

09 May 2017, 10:27

Cellucity....Upgrade at your peril

<p>My wife is ready for an upgrade which we initially did with Cellucity.</p> <p>Last Monday we approached them and a "pop up" special was offer to us, which we accepted. When the lady tried to enter it their system said Vodacom hasn't listed the special on the system yet. After several hours waiting for them to sort it out we decided to leave as we had our 6 month baby with us. They told us they would phone as soon as the system was working, No one called and we repeatedly phoned them as the Special was only on valid till Wednesday, everytime we were assured they are speaking to Vodacom and that it would be sorted by the end of the day. Wednesday came and went and the manager assured us they will work with Vodacom and honour the Special that was offered to us.</p> <p> </p> <p>It is Tuesday now. 8 days since we initially started the process and we are no closer to upgrading then we were initially. While Cellucity said they will honour the special, they keep blaming Vodacom and no progress is made. Will they honour the deal soon, or hope that next month a better deal might pop up and make their "promise" null and void. </p>

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