Cellucity stole my money - didn't honour sale contract

Here's a review based on your experience with Cellucity regarding order cancellations and refund delays:

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### Review of Cellucity – Poor Customer Service and Unfair Order Cancellations

I had a deeply frustrating experience with **Cellucity** when purchasing items through **Bobshop**. I placed three separate orders on the same day, two personally and one through a friend, taking advantage of a sale with seemingly legitimate discounts. The payments were accepted, and the orders were confirmed. However, without prior communication, the orders were later **canceled**, and I was informed that I would be refunded—but only after a **21-day waiting period**.

When I reached out for clarification, I received vague and dismissive responses. **Bobshop claimed the cancellations were due to pricing errors**, effectively invalidating a completed transaction on their platform. However, these were not outrageously low prices that suggested a clear mistake, but rather sale prices, meaning the retailer should have honored them.

Cellucity failed to **proactively communicate** about the issue, did not **respond promptly** to inquiries, and ultimately left me in a position where I **paid immediately but have to wait weeks for a refund**—with no real accountability from their side. This is an unfair and **inconvenient experience** that undermines consumer trust.

I strongly advise others to **be cautious when purchasing from Cellucity online**, especially on platforms like Bobshop, as they seem to have little regard for honoring completed sales. Seems that I will have to consider escalating it to the "Consumer Goods and Services Ombudsman".

Would not recommend. 👎