Cellucity insurance

I was ****** by two unkown man on the 17 then blacklisted the device on the 19 went to claim for insurance the sales consultant wrote 11 instead of 17 than cellucity insurance send me an email saying I must write a valid reason y the phone was blacklisted 8 days after it was ****** I have send them my affidavit for more than 5 times and thier line is always busy no one is willing to help me it's been 3weeks busy with a claim and on Friday I went to cellucity to proceed with the claim they spending me one answer that I should send a valid reason y my device was blacklisted 8days after it was ****** does cellucity insurance exit or vodacom is ******** customers cos cellucity falls under vodacom m very a disappointed with their service