Cellucity defective second-hand Iphones

I am extremely disappointed with my experience with Cellucity. I purchased a second-hand iPhone from them, and within just two days of receiving it, the screen cracked despite the phone showing no signs of being dropped or mishandled. The body of the phone has no chips or dents, and the screen protector remained fully intact and uncracked – clear proof that the damage was not caused by me.

When I raised the issue, Cellucity immediately dismissed my complaint, claiming the crack was “picked up by their technical team” and therefore outside of warranty. This response was both unfair and unhelpful, showing no real accountability or willingness to find a resolution.

After doing some research, I discovered many other customers have had similar negative experiences with Cellucity’s second-hand iPhones. Unfortunately, I now feel like one of those victims.

Based on my experience, I cannot recommend Cellucity for second-hand devices. The quality of the phone was poor, the after-sales service was dismissive, and the way my complaint was handled left me feeling frustrated and unheard.