Cellucity - Clueless about their systems

This review relates to cellucity. I am trying to trade in my cellphone at the gateway branch. They receive an error message - "transunion - failed. This device is listed in checkmend database. "

The branch does not know what this means. They advised me to call someone. They do not know who. It has been referred to the manager, they are absolutely clueless about it.

I supp**** the original invoice where I paid cash for the phone. I called my network provider and they laughed, saying it can't be blacklisted and still work. I called samsung and they advised everything checks out on their system and all is in order.

All parties who I was told to call said that the store who is rejecting the trade in should provide a detailed explanation.

Perhaps the manager at the gateway branch needs some training on customer service, or to be replaced all together.

I am a branch manager in a bank and I can tell you this is not the service of a manager.

He/she sits in the back and only takes calls from staff. Staff look afraid to talk to the manager. As a manager you should not neglect customers and their needs.