Cellucity Canal Walk

A few months ago, I dropped my fone and had cracked my screen. A while after that, my phone stopped charging and wouldn't turn on. I took it to Cellucity Apple Doctor (Canal Walk) and was informed that they would test. They told me that I needed a new battery. Then battery and the screen was replaced. I collected the phone and a day later the same issue occurred. I took it back and was told the same re testing and letting me know. That was 4 weeks ago. To date and after several emails to the consultant, I didn't receive any feedback. Only upon calling the store and requesting to speak to the manager, was I told that they couldn't get hold of me, through email and calls, however, no proof of this communication exists. They will fix the issue and let me know as soon as its done, yet no feedback has been received. This is shocking, exasperating and extremely frustrating. Two months later, I still don't have a phone and I incurred the cost of the repair and a new phone. Had the consultant just been honest and stuck to his commitment and prioritise, my level of frustration could have been managed. The level of service is horrific!