CELLUCITY AND PAYJOY ARE HOPELESS

I am utterly disgusted by the level of service provided from Cellucity Canal walk Cape town ! I was sold a device on the PAYJOY campaign . I was miss old on the entire process. I was informed by the sales person Jade that after paying the deposit I would have to make the first payment in the first week of purchasing the device, which I did . He then said the PAYJOY app should revert to monthly yet 7 days later my phone went off and I was requested to make another payment of R78 . I then went into the store and was advised a different story .. I then spoke to Jade, he apologised , said he would pay the R78 for the inconvenience and that he would be in touch with PAYJOY to tell them to make it monthly payments . Today a week later , my device states I have 9 hours to day and my phone is about to lock AGAIN. I called into cellucity this morning to complain and Jade said that I should call PAYJOY because he was informed by them that everything is sorted . Called PAYJOY and the advisor olwethu mentioned that there were no notes or previous calls regarding my device from anyone . This is ridiculous! I work from home and I need my phone 24/7 I cannot afford this device to lock and my job is now at risk because of this misconduct ! From both sides there are totally different stories and everyone is blaming everyone !