Beyond Poor service from Cellucity and their insurance

Cellucity insurance is absolutely *********** in what they do , I've sent my device in for repairs on the 23rd of December 2020 and was told 7 to 21 working days , it's now 18 days and after many calls and visits to the Galleria mall cellucity theres still no feedback! Even from the store manager . I have to call or go in store to get feedback which is absolutely not right , I've called the repair company personally as well , theres so much more to mention , I've taken a 2nd contract with cellucity this month and I feel as if I'm not a valued customer *(and theres always an excuse of short staff and covid 19 issues)