Bad refund policy

<p>I have recently bought a Samsung A7 2017. According to a Samsung rep Cellucity Greenacres was the only store with covers at the time. The salesman, whose service I cannot fault, informed me that as the product was an origjnal he could not open the packaging for me to try before I buy. I paid R359 for an original cover. I walked off and put it on, only to discover the top of the cover wanted to keep slipping off. I went straight back and salesman tried the other cover they had with the same results. I therefore had to return the cover. I was told at this point that because I had made my purchase on a debit card I have to fill in a returns form which would go to Head Office the following week as I was at the store on a Friday. Early the next week I was called to ask if they should source a replacement for me. I declined because I figured it would have the same problem. Eventually, today, Friday ... a week later I have been informed that head office has approved my refund and money should be back in my account by Monday. Thankfully it is not such a large amount, but I want to waen people of this policy. I will certainly not be shopping at any Cellucity again.</p>