Bad customer service...

<p>i went to Cellucity Bedford Centre on Thursday 2nd June to buy a contract, the sales lady was helpfull and with in few minutes it was approved. They had the phone that i wanted and when she tried to do the delivery note she coudnt find the deal in her system. She tried to get help from colleagues but didnt came rite. Then she send a mail to her head office in capetown and after waisting 1 houe 30 mins she said that it will only be ready tomorrow at 12 n she will phone me to inform. i said ok its fine n left. Next day Friday around 1:30 pm i phoned her and she said its ready i can come and collect. When i went to the store, She said sorry its not ready and we having the same problem and im waiting for the email.</p> <p>i said to her that this is unacceptable as nobody phoned me and when i phoned i was told its read! i asked he that i wanna speak to the manager, she said that the problem is from (head office)CapeTown. I said ok then i wanna speak to the manager sales in head office. her answer was " we can not make a call from our store phone, if u wanna call then use your phone". I call from my cell to head office and i was connected to the manager of another branch(Gereth), he spoke to me then he spoke to the sales lady and put the phone down by saying "tell the customer to come back there is a problem in a system".</p> <p>I told her that i wanted to speak to the manager sales head office? she said no it was a manager of another store, u can call again to head office.</p> <p>i phoned again and the i was connected to operation manager Jane. i explained her the whole story then she spoke to the sales lady and then said to me that there is an error from VodaCom which will be resolved the next day(Sa****ay). i told Jane that i live around 25km far from the store and its totally unfair that i must come again for collection. Jane prommised me that on Monday they will send my items via courier and she will handle the matter n phone me to confirm. Today its Tuesday the 7th and there is no call from Cellucity to inform me about the status of my contract, to it looks like i waisted my time as cellucity dont want customers......</p>