Bad client services

Was ****** my fone in a taxi rank in March! Unfortunately lost my mother on the 20th of March and never got to check my emails! I have been insured since I bought my iPhone 2022 and never claimed before! Went to the branch to check on my claim it was approved with basic accesss and betterment fee! I have sent back and forth till this day while I'm going so much trauma of losing my mother which I also mentioned to the insurance that I urgently need my fone and I'm going through serious personal problems; I'm told I'm getting the same fone with a betterment fee and I have asked several times why because there are better iphones then the outdate iphone 11 which are the same amount with the amount I'm insured with their betterment fee! I'm still sent back and forth without a logical explanation of me paying such amount for the same fone while the are other phones that I choose from! I'm never insuring with Cellucity again I'm experiencing nothing but traumatic and none sympathetic service of my *******