BAD BAD SERVICE & CUSTOMER CARE

I took contract Sept 2014 with Cellu city Tyger valley. 2 Weeks later charger problems. Got new charger. 5 Months later phone dead total blackout did not switch on or charge. Went back. 2 Guys from Cellu city put their chargers in my phone. Nothing happened. Phone booked in for repairs, now 2 people handled my phone already after me. Technician wrote on notes minor scratches on protection screen nothing about phone in poor condition or usb damaged.<br> <br> 3 Weeks later went back to find out, phone with Sony Vodacom couldn't' fix it. Nobody informed me or made contact to give an update. In the meantime I'm the one inconvenienced without phone. Take note it was now already 24 days that other people handled my phone. This week phone came back with notes unrepairable due to physical abuse to usb port. <br> <br> Now I am still without a phone and need to pay Vodacom each month for another 19 months for a phone which was still under guarantee but Vodacom refuse to give me another phone as I am now blamed for abusing the phone physically but how many other people, Vodacom and Sony handled my phone. <br> <br> Please help me as I am falsely accused and without a phone!!! <br> <br>