Bad bad bad service

<p>On Saturday, 19 Nov, I went to Cellucity Benmore because I was unable to make or receive calls and could not use my data. Lizelle proceeded to call Vodacom and log a Service Report. Vodacom apparently said to her that they were unable to determine the problem and that they would "investigate". Lizelle promised to call me , on a prepaid number I had to buy in the meantime, so as not to be without a phone. She, of course NEVER called. On Tuesday, as I had had NO NEWS, I went back, and Lizelle again said she had logged another Service Report because they still didn't know what the problem was. Again she promised to call me as soon as she knew something! Today is Thursday, 6 days after I first walked into Cellucity Benmore, and YET, no answer to my problem. I left 2 messages for Lizelle TODAY - she has NOT called me back. One of the times I called, I spoke to Damon (in charge of office) who took it upon himself to follow up - till now (14:50) I have not had any news. He said that they had logged a Service Report 6 times! In the meantime, and as I was urgently now needing to solve my problem with my line, I called Vodacom directly. They informed me that there was only 1 logged Service Report from Cellucity (not 6). They proceeded to inform me that the reason why my phone was not working was simply because I had reached my limit on my account and that should I want to reinstate it, I simply had to request them to uncap my account. I asked to do this, and in seconds my phone was up and running again! So, my question to Cellucity is: why the hell were they unable to determine this by looking at my account details? (Lizelle did this on Saturday, but did not see it or was unaqulified to do so!!) Why has it taken 6 days, and counting, for someone to actually get to the root of this problem??!! I am still waiting for the courtesy of a call from them... with any explanation! The service at Cellucity Benmore is SHOCKING, to put it mildly. I have incurred additional costs due to their incompetence as I had to buy a prepaid sim and buy airtime and data for this new number (unnecessary), because they were useless and ARE STILL USELESS.</p>