Atrocious & obnoxious customer service!!! pathetic!!

<p>First of all, let me just say cellucity is one of the worst customer experiance and service that I have ever experianced in my life! Both online & offline and there website reads as follows "If you experience any difficulties with service at Cellucity, please call the following senior managers in our retail team so we can attend to your problem immediately and give you the quality of service you deserve" - such a joke!</p> <p>I made contact for the pass few months, went in store, emails, calls and no response or correspondance from the cavendish team or HO what so ever!</p> <p>I have a contract with cellucity, paid my installment each and every month until December 2015 where I was retrenched along with the rest of my team, that being said, I paid up until December 2015. I emailed, called and mae contact with Allan Otto - The Regional Manager WC for cellucity, first of all he did not get back to me, not call me, nothing! Am i not a client? I feel that once they got the sale from me, i was just pushed aside - ever head of retention marketing???</p> <p>Secondly, I went in to store to follow up and most of the details that they have for me on their system IS ALL INCORRECT - which is a huge mistake on their side, as i politely asked the consultant to pull all reports and information that they have on me and as per my documentation, all the written & copied information was correct but one of the consultants put my details incorrectly on to the system - Are there no QA checks done at cellucity?</p> <p> </p> <p>Now, If i had not gone into store i would have never known that i was now in pre-legal. this is because, as soon as i started a job which was in february/march 2016 the company started deducting the installment - and this being more than the amount signed for and agreed upon on the contract which was R199 pm x 24months - does a contract not bind two parties?</p> <p>Now, instead of deducting the agreed upon and signed contract of R199, they are now deducting R259,90c per month and this with no communication what so ever!</p> <p> </p> <p>I have made contact with the regional manager and store manager yets again ( Allan Otter & Olinka Kroggel) and still nothing, nothing at all!</p> <p> </p> <p>I now have to put up with legal issues because the staff cant communicate with thier clients - what ****es me off further is that, they dont contact you, no email nothing! If i had not gone in to find out what the hell is happening i would have never known, and best part of all? Through it all, theyu cut my cell line yet continue to deduct more than the agreed upon amount!</p>